Case Study - New York MTA
The Client
NYMTA is the largest transit agency in the United States. The NYMTA was establishing a Shared Services Organization that would provide shared administrative and technology support services to the MTA and its agencies in a new centralized platform. Concurrently implementing the Oracle Peoplesoft ERP platform for HR and Financials.
The Challenges
- Implementation of the Peoplesoft HR and Financials modules.
- GEAC SME’s for transitioning legacy processes and business rules to Peoplesoft.
- Shared Services Management Consultants to support the PMO office.
- Enabling Technology Support (Portals, Document Management, Call Center, Knowledge Management, etc.).
Our Solution
Applications currently being implemented over time:
- Establishing a Business Service Center (BSC)
- Implementation of a new consolidated system of record (Peoplesoft)
- Provide PMO/Change Management support
The Results
Successfully created the MTA-BSC (Business Solution Center) project scope that included centralizing/implementing various PeopleSoft modules: HCM, Financials, ELM, Portal, EPM and integrating with Enabling Technologies that included Siebel Enterprise CRM, Oracle Universal Content Management, Oracle Content Center Anywhere on Oracle Enterprise Linux and Oracle Virtualization technology.
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